Terms of delivery

TERMS AND CONDITIONS

1. Company Information

Kisakone Oy
Business ID: 3436677-2
Registered Office: Seinäjoki
Nosturintie 2
60550 Nurmo
Finland

Kisakone Oy sells new and used spare parts to private individuals and companies.

You may contact us in your own language.

2. Formation of Contract

Products are ordered through the online store by adding them to the shopping cart and completing the payment at checkout.

A binding sales contract is formed when the customer has received an order confirmation by email.

We reserve the right to cancel an order in the event of stock errors, obvious pricing errors or other technical errors. In such cases, the customer will be informed without delay and any payment will be refunded in full.

3. Prices and Taxation

All prices include taxes in accordance with Finnish legislation.

Used products sold in Finland are generally subject to the Finnish margin taxation scheme. In such cases, VAT is not itemized on the invoice.

Some used products may have been acquired from outside Finland or from other taxable entities. In such cases, normal Finnish VAT applies even though the product is used.

Some products may have been acquired, for example, from bankruptcy estates without VAT. In these cases, the product may be new but still subject to the margin taxation scheme.

The applicable taxation method is determined individually for each product.

We reserve the right to change prices and shipping costs before a contract has been concluded.

Any customs duties, import taxes or other local charges outside the European Union are the responsibility of the recipient.

4. Payment Methods

The payment service provider is Paytrail Oyj (Business ID 2122839-7) in cooperation with banks and financial institutions.

Available payment methods may include:

Online banking
Visa
Mastercard
MobilePay
Siirto
Apple Pay
Google Pay
PayPal
Klarna
Walley

Available payment methods may vary depending on the customer's location and language version of the online store.

5. Delivery

We deliver products within Finland and internationally.

Estimated delivery times:

Finland: 1–3 business days
European Union: 2–8 business days
Outside the European Union: 3–14 business days

Delivery times are estimates only and are not binding.

Available shipping methods and costs are displayed during checkout.

For urgent international shipments, we recommend selecting a faster shipping option, as economy services generally do not include a guaranteed delivery time.

Orders are normally dispatched immediately or no later than the next business day.

If a delay occurs, we will notify the customer without unnecessary delay.

6. Product Compatibility

The customer is responsible for ensuring that the spare part is suitable before placing an order.

We recommend checking the OEM number, VIN number, exact model and model year.

If you are unsure about compatibility, please contact us before placing your order at info@kisakone.fi.

Whenever possible, we will verify compatibility based on the information provided.

7. Right of Withdrawal (Consumers)

Consumers have a statutory 14-day right of withdrawal under Finnish consumer protection legislation.

The withdrawal period begins on the day the customer or a person designated by the customer receives the goods.

Before Shipment

If the order has not yet been handed over to the carrier, the customer may cancel the order. Payment will be refunded without undue delay, usually on the same day or the next business day.

After Shipment

If the order has already been handed over to the carrier, the customer may exercise the statutory right of withdrawal by submitting a withdrawal notice and returning the product.

The withdrawal must be notified through the online withdrawal function or by email to info@kisakone.fi.

The returned product must be sent back within 14 days after the withdrawal notice has been submitted.

Return Shipping Costs

If the product is not defective, the customer is responsible for the return shipping costs.

If the delivered product is defective or does not correspond to the order, Kisakone Oy will cover the return shipping costs.

If the customer has provided incorrect vehicle information or ordered an incompatible part without verifying compatibility, the customer is responsible for the return shipping costs.

Inspection of Products

Products may be inspected in the same manner as in a physical retail store.

Installation, use or handling beyond what is necessary to examine the product's characteristics and functionality may reduce its value.

If the returned product has lost resale value or become unsaleable due to use or other handling, Kisakone Oy reserves the right to deduct the loss in value from the refund or refuse the refund entirely.

Refunds

If the order has not yet been shipped, the payment will be refunded without delay.

If the goods have already been delivered, any refund will be made using the original payment method after the returned goods have been received and inspected.

8. Faulty Products

Any complaint regarding a faulty product must be submitted within 14 days after receiving the product.

Complaints must be sent by email to info@kisakone.fi.

The product must not be installed, disassembled or modified before the matter has been agreed with the seller.

9. Special Conditions for Electrical Components

Used electrical components are delivered in a transparent sealed bag.

The sealed packaging is used for the protection of all our customers. It allows us to ensure that no electrical component has been opened, tested or installed in another vehicle after leaving our warehouse.

All used electrical components are removed from fully functional machines. We do not sell electrical components from machines known to have electrical faults.

Electrical components may only be returned if the sealed packaging remains completely unopened and intact.

Breaking the seal is considered acceptance and use of the product.

Once a used electrical component has been opened, its condition can no longer be reliably verified without vehicle-specific testing. For this reason, we can no longer guarantee to the next customer that the component has not been tested or exposed to a potentially faulty electrical system.

When diagnosing electrical faults, we recommend consulting a qualified repair workshop before ordering replacement parts.

Warranty and return conditions for new electrical components are determined by the manufacturer or importer.

10. Liability and Condition of Used Parts

Used spare parts do not include a separate warranty unless specifically stated in the product description.

Consumers retain their statutory rights under Finnish consumer protection legislation.

Normal wear and tear is not considered a defect in a used part.

The condition of each product and any known wear or defects are described in the product listing as accurately as possible.

If no separate condition description is provided, the product is considered to be a used spare part in normal used condition, taking into account its age and intended use.

Any significant wear, damage, missing parts or other important observations will be specifically stated in the product description.

Some older products were added to our online store before our current product description standards were introduced. Therefore, not all older listings include a detailed condition description. We continuously improve older listings and provide comprehensive descriptions for all newly listed products.

Product images normally show the actual item being sold. For products with multiple identical items in stock, such as bolts or other low-value items, images are illustrative.

Kisakone Oy is not liable for installation costs, removal costs, diagnostic costs, loss of use or any indirect damages.

11. Unclaimed Shipments

Failure to collect a shipment does not constitute cancellation of the purchase.

Actual shipping and return costs will be charged for unclaimed shipments.

12. Governing Law and Dispute Resolution

These terms are governed by Finnish law.

Consumer disputes may be referred to the Finnish Consumer Disputes Board.

Consumers within the European Union may also use the European Online Dispute Resolution platform.

13. Data Protection

Personal data is processed in accordance with applicable data protection legislation.

A separate Privacy Policy is available in the online store.

14. Validity

These Terms and Conditions remain valid until further notice.

Kisakone Oy reserves the right to amend these Terms and Conditions. Any amendments become effective upon publication in the online store.